The systematic service begins even before installation. As mentioned earlier, trained sales personnel assist in the selection of the right air conditioning or refrigeration appliance as per each individual requirement. They are backed by technical engineers who survey the premises and prepare a detailed layout plan. Following heat-load calculations, the planned layout is finalized in consultation with the in-house design office.
Customer care is provided by our high-tech service centres - one located next door to the Corporate Offices at Union Place, Colombo and the other at Welisara. Both centres posses dehydrating and gas charging facilities, spare parts and service units. The After-Sales Services Division is also equipped with a mobile workshop, which enables on-site repairs and services. Reassuringly, this mobile workshop has a two-way communication system for closer co-ordination and prompt response.
In addition we have an in-house Research and Development Unit, equipped with the latest technology which includes psychometric testing systems.
After nearly 30 years in business, Frostaire with justifiable pride can claim to have one of the largest installed bases of air conditioning and specialized refrigeration appliances in the country. As importantly, the company values the trust and recognition it has earned in providing the exact air conditioning and refrigeration solutions that were required to meet the most demanding applications.
Service plus - because customers won't expect anything less!